Samsung will replace defective Galaxy Note 7 as of September 19

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Samsung will replace defective Galaxy Note 7 as of September 19



The company says that to date it has received a "small number of incidents" worldwide and at this moment it carries out a "thorough" inspection with its suppliers to identify the affected batteries



   Samsung, which in the middle of the launch campaign of the Galaxy Note 7 canceled the sale of its flagship device when it detected a problem in the batteries, announced that from September 19 it will voluntarily replace the terminals that are already in the hands of its customers. for new ones. "For all those who have already purchased Galaxy Note 7 devices, we will voluntarily replace your current device with a new one starting on September 19," the company announced.

  Samsung claims to be aware of the inconvenience that this process can cause, but with its action it tries to guarantee the power to continue offering products "of the highest quality" to its customers. "We are working closely with our partners to ensure that the replacement process is carried out in the most comfortable and efficient way possible," he says.

The company, faithful to its commitment to manufacture products of the highest quality, claims to take "very seriously" all communications about incidents that it receives from its customers. Therefore, and in response to the recently reported incidents about the new Galaxy Note 7, it has carried out a detailed investigation and has detected a problem in the cells / cells of the batteries.

Samsung makes it clear that to date it has received a "small number of incidents" worldwide and at this time performs a "thorough" inspection with its suppliers to identify possible batteries affected in the market. However, and given that the safety of its customers is an absolute priority for Samsung, it has decided to suspend sales of Galaxy Note 7.

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