Santander allows you to hire from mobile

Santander allows you to hire from mobile

The entity sets up a system by which digital customers can identify themselves and sign documents from any device in just a few minutes

   Banco Santander has included in its range of digital services a system through which customers from different segments managed by Santander Personal can contract products such as deposits, consumer loans, cards or insurance, among others, directly from their mobile devices, without any need to move to an office. Through Santander ID, the entity becomes a pioneer when it comes to offering in a single process the identification of its users and the signing of contracts in digital form in a few minutes.

From this month of September, the system allows this type of operations, for which until now it was necessary to go to the branches, as long as they are operations that do not require the intervention of a notary, as in the case of mortgages.

  Santander ID will be one of the main tools of the network of digital managers that the bank has set up in Santander Personal, the integral care model, which offers the same exclusive and personalized service that the entity offers in its offices in the remote channels, with a personal manager, differential tools, specialized attention and an extended schedule.

From the entity indicate that this system has been adapted to the new legal framework of the European regulation eIDAS (in matters of Electronic Identification and Trusted Services) and the authorization of SEPBLAC regarding the procedure of non-contact identification.

In addition to being a basic tool in the work of the managers of Santander Personal, Santander ID will move progressively to the offices and other business teams, in order to expand the accessibility of all customer profiles to 100% benefit .

José González, director of Santander Personal, explains that with Santander Personal we respond to the growing demand for personalized omnichannel management, leveraged in powerful digital tools and adapted to the day-to-day of our clients.

Santander Spain already has a network of more than 250 digital managers, a team from specialized figures in the commercial network, which currently serves 250,000 linked clients. The objective is to have a digital manager for every 800 or 1,000 clients, depending on the degree of sophistication and specialization of the same and reach one million customers managed from Santander Personal in 2019.

The digital managers also have other tools and channels to improve customer service and facilitate their commercial and advisory work, such as telephone, e-mail, contract mailboxes (documentation repository in the Bank's web application) to which the client can access with their codes and consult and sign the contracts) or the video call, which allows them to carry out their advisory work with information and documentation 'on-line'.

In the last year, the number of digital customers increased 20% over the previous year, to 2.7 million. The objective of Santander Spain is to have 4.2 million digital customers in 2018.